WHEN ORDERING: PLEASE BE SURE TO NOTE THAT A CUSTOM ORDER CAN TAKE UP TO 8 WEEKS, USUALLY NOT BUT IF THE ITEM YOU ORDERED IS AT THE START OF PRODUCTION CYCLE IT WILL TAKE THAT LONG. About us and our craft: Gill Wilson and Margaret Wilson-Grey have been making pottery together for 20years! Their combined efforts of craft and art have produced some very unique styles. Margaret and Gill have always embrased originality and function as two key ingredients for their work. One often limits the other, thats where good craftsmanship is necessary. We take pride in our work and strive for excellent quality. We hope you enjoy our wares and many years of using your special pieces....Sincerely Gill and Margaret Wilson If you are Unhappy with your purchase you may return it for the purchase price with-in 30 days. A receipt or date of purchase is necessary so we can locate cost. The piece must be in unused and unbroken condition as when sent. WE DO NOT RE-IMBURSE SHIPPING CHARGES. IF YOUR PIECE ARRIVES BROKEN IN SHIPPING( RARE) CALL UPS IMEDIATELY. Follow procedure enclosed in box. DO NOT THROW ANY THING OUT. UPS WILL PICK UP. Contact our Store for availability of pieces for ASAP SHIPPING ,Nancy or Sonny 508 430 2191 They can explain what we have for shipment with-in a few days. OUR STORE IS OPEN 7 DAYS A WEEK FROM 10-5PM APRIL THRU SEPT. HOURS WILL CHANGE FOR OCT THRU DEC. 2010 e-mail: chathampottery@chathampottery.com Fax: 508 430 1333