Please be aware that our pottery is mostly hand made and that two pieces are never exactly the same. We are very careful to send our BEST QUALITY WARES always. Please understand also that some pieces have to be made and can take up to 3 kiln fireings to complete and therfore up to 8 weeks to deliver to you. FOR WEB ORDERS: Lindsey 508 430 4747 FOR TELEPHONE ORDERS AT THE STORE: Marie, Mary or Kathy 508 430 2191 Return Shipping Addresses: Web returns: Chatham Pottery 76 Commerce Park, S. Chatham Ma 02659 Store Returns: Chatham Pottery 2058 Main St S. Chatham Ma 02659 Please call the appropriate store or web contact before shipping back a return. Thankyou chathampottery@chathampottery.com Please allow 8-10weeks for an item to be made if it is not in our stock. As we are a boutique Pottery not everything is available right away when you order. We do usually get your orders done before the 8 week period. 1. IF YOU ARE DISSATISFIED WITH YOUR ORDER OR IT ARRIVES DAMAGED...DO NOT THROW ANY PORTION AWAy 2-If damaged,all original packaging must be kept. 3-If damaged, we will issue a call tag through UPS. Once our claim has been honored through UPS we will replace your item/s. 4-If dissatisfied, you must call to let us know the details and to expect your item being returned with a copy of the invoice. Item/s must be returned unused and in resalable condition. Chatham Pottery is not responsible for return shipping charges. Chatham Pottery is not responsible for lost, stolen or damaged items that are being returned. WE WILL NOT ACCEPT RETURNED ITEMS IF WE HAVE NOT BEEN INFORMED OF THEIR RETURN AND THE REASON. 5-Merchandise will be inspected and evaluated, replaced or exchanged or account credited if returned within 30 days of the sale with the ivoice. CALL LINDSEY FOR WEB ORDERS 508 430 4747 CALL MARIE FOR PHONE ORDERS 508 430 2191